Často kladené otázky (FAQ)

Off-season prices on all furs until 31.8.2026 with code SUMMER15

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Frequently asked questions

Answers to the most common questions about our e-shop and products.

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Order Products Payment Shipping Returns and complaints User account Security and privacy Other questions

Frequently asked questions

Order

How do I order a product?

Is registration required?

Can I cancel or change my order?

Why did I not receive the order confirmation?

How can I track my order status?

Products

Which size should I choose?

What materials are the fur coats made of?

How to care for a fur coat?

Are the products original?

When will the product be back in stock?

Payment

What payment methods do you accept?

Is card payment secure?

Can I pay in instalments?

When is the payment charged?

Do I get an invoice?

Shipping

How much is shipping?

How long does delivery take?

Do you also deliver to the Czech Republic?

Can I choose the delivery date?

How does the Packeta pickup point work?

Returns and complaints

Can I return a product?

Who pays the return cost?

Can I exchange goods?

How long does a complaint take?

What is the warranty on the products?

User account

How do I create an account?

I forgot my password, what should I do?

Can I change my e-mail or password?

Can I delete my account?

Security and privacy

Is my data safe?

What data about me do you store?

Do you use cookies?

What is GDPR and how do you protect me?

Other questions

Do you have a brick-and-mortar store?

Do you offer gift vouchers?

Do you have discount codes?

How can I contact you?

Did not find an answer?