Order and shipment tracking

Every order goes through several statuses with us. We notify you about every important change by e-mail (and optionally by SMS).

• Received — we have registered the order and are processing it.
• In preparation — we are packing the product and preparing it for dispatch.
• Shipped — the parcel has been handed to the carrier and you receive a tracking number.
• Delivered — the parcel has been received by you or at a pickup point.

After dispatch, you automatically receive an e-mail with the tracking number and a direct link to the carrier portal.

You will also find the tracking number in your account in the My orders section next to the specific order.

We ship through the Packeta courier. You can check the parcel status anytime at tracking.packeta.com by entering your tracking number.

If the parcel does not arrive within the expected time, contact us at info@kozuskovo.com. We will start a claim with the carrier and keep you informed.